Looking for a new challenge as a Service Delivery Manager? Look no further, we have just the job for you.
DKV Belgium, a loyal partner in insurance, but there’s more than meets the eye — we’re a dynamic team of around 500 engaged colleagues driving digital transformation. As part of the international Munich Re Group, we proudly lead private health insurance in Belgium, supporting our clients during good and difficult times. You will arrive in an environment where everybody is able to be who they are, where you can get the most out of yourself day in and day out, with the support of your colleagues.
Together, we put our values of success, diversity, collegiality, and development into practice every day to strengthen the trust of our two million clients.
Sounds like a plan? Continue reading!
What the Key Tasks Look Like
As Cybersecurity Service Delivery Manager at DKV Belgium, you play a key role in securing DKV’s IT environment. You are responsible for the implementation, operation, and continuous improvement of cybersecurity controls and services, ensuring they are effectively embedded in daily IT operations and aligned with Group standards.
You act as the key operational bridge between DKV IT and Group Security, working closely with the Information Technology Security Officer (ITSO), who represents cybersecurity governance at Group level.
Your focus is on execution, service delivery, and enabling security-by-design across the organization.
More concretely, your key responsibilities will be:
Cybersecurity Operations & Controls
- Implement and operate cybersecurity controls across infrastructure, networks, platforms, and applications
- Ensure controls are properly configured, monitored, and continuously improved
- Identify control weaknesses and drive remediation actions
Security Service Delivery
- Oversee cybersecurity services such as:
- Security monitoring (SOC)
- Incident response coordination
- Vulnerability management
- Identity & Access Management (IAM)
- Ensure services are effectively integrated into DKV IT processes and deliver strong operational value
ITSO Liaison & Group Alignment
- Act as the primary operational counterpart to the ITSO
- Translate Group cybersecurity requirements into practical and implementable solutions
- Provide structured feedback on feasibility, technical gaps, and local constraints
- Ensure alignment with Group standards through effective local execution
Security-by-Design
- Embed security into IT projects, application development, and infrastructure changes
- Support IT teams in applying secure configurations and ensuring production readiness
- Promote a strong security-by-design mindset across DKV IT
Incident Management
- Act as the local lead for cybersecurity incidents
- Coordinate with SOC and Group incident response teams
- Ensure effective containment, remediation, and root cause analysis
Compliance Support (Execution-Focused)
- Support compliance through correct implementation of technical controls
- Help identify and remediate control gaps impacting compliance
- Contribute to audits and evidence collection
- (No ownership of governance frameworks or policies)
Continuous Improvement
- Identify inefficiencies and control gaps
- Drive improvements in tools, processes, and automation
- Continuously strengthen DKV’s overall security posture
Vendor & Stakeholder Management
- Coordinate with internal IT teams, Group services, and external providers
- Ensure cybersecurity services are effectively delivered and integrated
- Manage issues, escalations, and service performance
- Clearly communicate risks, challenges, and improvement opportunities
Required Skills and Competences
- Solid experience in cybersecurity operations, engineering, or service delivery
- Proven track record in implementing security controls in enterprise environments
- Broad knowledge of cybersecurity domains: network, endpoint security, IAM, vulnerability management and patching, and security monitoring (SOC/SIEM)
- Strong understanding of cloud and hybrid environments (Azure/AWS), Infrastructure and platform security (Kubernetes/OpenShift as a plus), Secure software development practices (DevSecOps, CI/CD, application security);
- Hands-on experience with common security tools (SIEM, vulnerability management, IAM, ServiceNow)
- Working knowledge of frameworks like ISO 27001, NIST, and CIS (focus on implementation)
- Hands-on, delivery-focused mindset
- Pragmatic, structured and solution-oriented
- Strong ability to translate strategy into actionable solutions
- Strong communicator with fluency in English (knowledge of Dutch and/or French is a plus)
- Strong stakeholder management skills and team player
- Experience in a Group or federated setup is a plus
Want to grow with us?
At DKV we offer you a varied job with growth opportunities (thanks to training, coaching, growth projects, and internal mobility) and all this at a prime location in the heart of Brussels.
Besides a competitive gross salary, we offer an extensive standard package of extra-legal benefits such as:
- insurance package (hospitalization, ambulatory insurance, guaranteed income insurance, pension plan)
- a year-end premium, collective company premium, and individual bonus
- flex reward-plan
- meal and eco vouchers
- internet and homeworking allowance
Moreover, you can count on an attractive leave scheme (up to 34 days), flexible working hours, and the possibility to work from home up to three days a week. This way of hybrid working guarantees you a good balance between work and your private life.
We are an equal-opportunity employer. All aspects of employment are based solely on performance, competence, conduct, or business needs. If you require any support or access requirements, we encourage you to advise us at the time of your application so that we can make any reasonable adjustments needed to support you through your recruitment journey.